Implementation Specialist
Guide schools and districts through onboarding and configuration of the Acuity platform. Own data migration, setup, and a smooth go-live for every institution.
Apply NowPosition Overview
The Implementation Specialist guides schools and districts through onboarding and configuration of the Acuity platform. This role owns data migration, setup, and a smooth go-live for every institution.
This is a customer-facing technical-operations role — not a software-developer position. Specialists follow structured configuration procedures and communicate clearly with institutional stakeholders throughout implementation.
What You'll Do
Lead Customer Onboarding
Guide schools and districts through each stage of Acuity platform onboarding.
Manage Data Migration
Coordinate and execute the migration of institutional data into the Acuity platform.
Configure the Platform
Set up SIS and platform configuration to match each institution's structure and workflows.
Verify Setup Quality
Test configurations and migrated data for accuracy before go-live.
Support Go-Live
Ensure a smooth launch for every institution, resolving issues quickly during transition.
Document Implementations
Maintain clear records of configuration decisions, migration steps, and open items.
Prerequisite Skills
Baseline capabilities expected before applying or before successfully performing the role.
- Basic technical proficiency.
- Spreadsheet familiarity.
- Organized problem solving.
- Professional customer communication.
- Ability to learn software systems.
- Attention to detail.
- Documentation.
- Ability to follow configuration procedures.
Desired Skills
Role-specific professional capabilities that strongly support success in this position.
Customer Onboarding
Guide institutions through structured onboarding processes.
Data Migration
Move institutional data accurately and completely.
SIS Configuration
Configure student information systems to institutional requirements.
Technical Problem Solving
Diagnose and resolve setup and data issues methodically.
Software Testing Fundamentals
Verify configurations and data through structured testing.
Troubleshooting
Identify root causes and apply effective fixes.
User Requirements
Capture and translate institutional needs into configuration.
Project & File Organization
Keep implementation projects and files well organized.
Documentation
Record procedures, decisions, and statuses clearly.
Workflow Configuration
Set up platform workflows that match how institutions operate.
Customer Communication
Keep stakeholders informed and confident throughout implementation.
Go-Live Support
Deliver responsive support during launch windows.
How to Get Certified
If you're still developing the skills required for this role, explore a relevant short-form certification program designed around practical, job-aligned competencies.
Certification builds relevant skills but does not guarantee selection for any role.
Ready to Apply?
Send us your application for the Implementation Specialist role — we review every submission.